Return Policy

Right of cancellation and return of goods

A 30-day right of return is available to you as a bazta.com customer. The time limit begins to run 30 days after the customer receives the goods and takes physical possession of the order. The deadline begins the day you receive the final item if you ordered multiple goods that are delivered separately. 

You have 30 days after getting the last item in your order to invoke your right of withdrawal before notifying bazta.com that you want to return it. support@bazta.com must get the notification. You can also use the standard cancellation form that is available here.

You have 14 days to send the item back to us after notifying us that you're unhappy with your purchase. 

You are responsible for the return shipping costs and are held liable in the event that the package is harmed or lost in transit. Therefore, it is advised that you always hold onto your Track and Trace number until the package has been delivered to us.

You cannot simply decline to accept the package or decline to pick it up to regret the purchase. We shall charge GBP 8.2 for the fees associated with the parcel's departure and return to us if you do not pick up your package from the parcel shop and it ends up at Bazta. The customer will be charged fresh shipping fees if the package needs to be sent again. 

The right to cancel is waived if Bazta.com receives the cancellation in line with these conditions more than 30 days after the client receives the order.

If you have purchased several items in the same order, you still have the option of sending one or more items back.

Please note that return costs are charged to the customer, and you as the customer must cover the return costs yourself.

Extended return right

Orders made between 25th November 2022 to 23rd December 2022 can be returned until 31st January 2023

Return

A maximum of 14 days must pass after the customer informs Bazta.com that they desire to exercise their right to cancel before the item can be sent. The customer is responsible for paying the return shipping expenses, even if the customer picks up the purchase on time. The return package must be sent to the address listed below. The risk of accidental loss or damage to the order or the goods during return shipping is on the customer.

Some items cannot be returned using standard mail because of their size and weight. This rule applies to items weighing more than 30 kg or having a total length, width, and height greater than or equal to 300 cm. It is anticipated that the cost of returning these large items will not exceed GBP 100.00

Items/orders cannot be returned via cash on delivery or sent to a post office. The address provided below is where you must send all returns. If the order is being returned in order to exercise the right to cancel, the package must be clearly marked with the sender's name, address, and the word "Return." The order package must still bear the word "return" even if the product is being exchanged for a different one. The appropriate product must then be ordered separately.

The item's condition when you send it back:

The consumer is responsible for any loss in the value of the products after receiving them. A product is deemed to be used if it has been used in excess of what is required to ascertain the nature, characteristics, and mode of operation of the product, as well as as part of testing it. 

But this withdrawal clause is still in place, giving Bazta.com the right to deduct compensation for deterioration in the amount refunded. The commercial value of the item determines the amount of the refund. 

We advise returning the item in its original packing. The value of the item may be reduced if the original packaging is absent or destroyed. 

The Consumer Contracts Act, Section 18, Subsection 5, does not apply to sealed items that are unsuitable for return due to health protection or hygiene concerns if the seal has been broken. The same holds true for sealed audio and video recording equipment, computer hardware, and similar items where the client has broken the seal.

Refund of the purchase amount:

When exercising the right to cancel, you will get a refund for all payments made, including any associated shipping fees (however, this does not apply to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer). The amount the client is responsible for in relation to the loss in value of the items is subtracted in the event of goods with a decline in value.

Unless we have specifically agreed otherwise, we will refund your money using the same payment method that you used to make the purchase no later than 14 days after receiving your cancellation notice. 

Amounts may be withheld by Bazta.com until the item(s) have been returned or until the customer presents valid proof that the item(s) have been sent.

Defects

Receiving an incorrect product

Should it happen that you receive a different product than the one ordered, you must contact our customer service at support@bazta.com. We will then send you a return label so that we can correct the error as soon as possible.

In some cases we will send you the correct item without asking to have the incorrect item sent back to us.

Package not received

You can always follow your package via track & trace. You will receive an email from the shipping company you have chosen to have the item delivered with.

Should it happen that you do not receive the package, you must contact our customer service at support@bazta.com

We will then request the package from the selected shipping company. Should the package be lost with the shipping company, we will try to send you a new package as soon as possible, as long as we have stock.

Should it happen that we cannot send you the same items, you will be offered a refund or choose another item.

Bazta.com is responsible for the package until you receive it.

Right of complaint

Defective and damaged goods

A 2-year statutory right of complaint is provided by Bazta.com in accordance with the Purchase Act's regulations. In this method, depending on the circumstance, the client can demand things be fixed, exchanged, money back, or a price reduction. As previously noted, this is handled in respect to the Sales Act, and a determination is made regarding how goods have been used, including whether the product has been handled correctly or incorrectly or with behavior that causes harm. 

The Purchase Act's guidelines will be followed when you shop with us as a consumer. 

For errors and omissions, the customer has a two-year right of complaint.

Within a reasonable amount of time following discovery of the error or defect, the customer must provide a written notification to Bazta.com's customer care at support@bazta.com if they intend to make a claim for an error or defect. A complaint will always be considered timely if it is made within two months of the error or deficiency's discovery. 

If your complaint is valid, the product may be fixed, exchanged, the purchase price returned, or a price reduction may be feasible, depending on the circumstances. Bazta.com will always make an effort to fix mistakes and shortcomings.

If a complaint is valid, Bazta.com will cover reasonable transportation charges. Always ship the item back in its original packing and condition. It is the obligation of the client to get proof of shipment, which is used to determine whether or not the customer will be reimbursed for shipping charges. 

The sender's name and address must be written on the package, along with the words "Complaint." 

Complaints should be made to support@bazta.com for further information.

Returns should be sent to:

CB Dropshipping ApS

Håndværkervej 24F

9000 Aalborg, Denmark

We only receive shipments directly to the above address

When returning, please enclose a detailed description of the reason for the return.

Contact information

Europe Ecommerce OÜ

Narva mnt 5

10117 Tallinn, Estonia

VAT: EE-17225507

E-mail: support@bazta.com